Privacy Policy
Privacy Policy for www.cocovonprint.com
Last Updated: [01/09/2025]
At CocoVonPrint, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, www.cocovonprint.com, and make purchases through our store, which is powered by Wix and fulfilled by Printify. By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We collect both personal information (which identifies you directly) and non-personal information (which does not identify you individually) to provide you with our services and improve your user experience.
Personal Information:
When you interact with our website, create an account, make a purchase, or contact us, we may collect the following types of personal information:
• Name
• Email address
• Billing and shipping addresses
• Phone number
• Payment information (credit card details, or other payment methods)
• Order history
• Account login details (if you create an account with us)
Non-Personal Information:
We also collect non-identifiable information such as:
• IP address
• Browser type and version
• Device information
• Pages visited on the website
• Time spent on the site
• Cookies and tracking technologies (e.g., Google Analytics, Wix tracking tools)
Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your experience on our website and analyze website traffic. Cookies are small text files stored on your device to remember preferences, track browsing activity, and improve our service. You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact some features of our website.
Please refer to our Cookie Policy for more information.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To Process Orders: We use your personal information to fulfill and process orders, including delivering products, issuing refunds, and providing customer support.
• To Improve User Experience: We analyze website traffic and user behavior to enhance the content and functionality of our website.
• To Communicate with You: We may send you emails regarding your orders, shipping updates, promotions (if you opt-in), or other relevant information.
• For Marketing: If you subscribe to our newsletter or opt-in to receive marketing communications, we may send you promotional emails about new products, special offers, or other marketing-related information.
• For Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
3. Third-Party Order Fulfillment (Printify)
As our third-party service provider, Printify is responsible for fulfilling your orders, including printing and shipping products. When you place an order through our website, your personal information (such as shipping and payment details) is shared with Printify to process and fulfill your order. Printify has its own privacy policy that governs how they handle your information. We encourage you to review it.
• Printify’s Privacy Policy: [here]
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following ways:
• Service Providers: We share your information with third-party service providers, including Wix (our website platform), Printify (for order fulfillment), payment processors, email marketing platforms (e.g., Mailchimp), and shipping companies.
• Legal Requirements: We may disclose your personal information if required to do so by law, legal process, or to protect our rights or the rights of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
• Wix’s Privacy Policy: [here]
5. Your Rights and Choices
We respect your rights regarding your personal data. Depending on your location, you may have certain rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR) for EU/EEA users, and other state-specific privacy laws.
For Users in California (CCPA/CPRA Rights):
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
• Right to Know: You can request the categories of personal information we have collected about you and the purposes for which we use it.
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (we do not sell your data).
• Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.
• Right to Correct: You can request corrections to any inaccurate or incomplete personal data.
For Users in the EU/EEA (GDPR Rights):
If you are in the EU or EEA, you have rights under the General Data Protection Regulation (GDPR):
• Right to Access: You can request a copy of your personal data we hold.
• Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
• Right to Erasure: You can request the deletion of your personal data, subject to certain legal exceptions.
• Right to Restriction: You can request that we restrict the processing of your personal data.
• Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used format.
• Right to Object: You have the right to object to the processing of your data, including for direct marketing purposes.
For Colorado, Virginia, Connecticut, and Other State Residents:
Residents of Colorado, Virginia, Connecticut, and certain other states have similar privacy rights to the CCPA and GDPR. These include rights to access, correct, delete, and port your data, as well as rights to opt-out of data processing for targeted advertising.
6. Exercising Your Rights
To exercise any of these rights, please contact us at cocovonprint@gmail.com. You may be asked to verify your identity before we can process your request. For California residents, you can also make requests through the Do Not Sell My Personal Information links below: (as well as check out Do not sell my information)
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• Do Not Sell My Personal Information - Wix
• Do Not Sell My Personal Information - Printify
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. If you request the deletion of your personal data, we will delete it unless we are required to retain certain information for legal or business purposes (e.g., tax records, fraud prevention).
8. Security of Your Information
We use a variety of security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee the security of your information.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before submitting any personal information.
10. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us via email or through our contact page:
• Email: cocovonprint@gmail.com
• Website: www.cocovonprint.com/contact
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