Privacy Policy
Privacy Policy for www.cocovonprint.com
Last Updated: [11/21/2024]
At CocoVonPrint, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.cocovonprint.com and make purchases through our store, which is powered by Wix and fulfilled by Printify. By using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We collect both personal information (which identifies you) and non-personal information (which does not identify you individually) to provide you with our services and improve your user experience.
Personal Information:
When you visit our website, create an account, make a purchase, or contact us, we may collect the following personal information:
• Name
• Email address
• Billing and shipping addresses
• Phone number
• Payment information (credit card details, or other payment methods)
• Order history
• Account login details (if you create an account with us)
Non-Personal Information:
We also collect non-identifiable information, such as:
• IP address
• Browser type and version
• Device information
• Pages visited on the website
• Time spent on the site
• Cookies and tracking technologies (e.g., Google Analytics, Wix tracking tools)
Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your experience on our website and analyze website traffic. Cookies are small text files stored on your device to remember preferences, track browsing activity, and improve our service. You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact some features of our website.
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Please refer to our Cookie Policy
2. How We Use Your Information
We use the information we collect for the following purposes:
• To Process Orders: We use your personal information to fulfill and process orders, including delivering products, issuing refunds, and providing customer support.
• To Improve User Experience: We analyze website traffic and user behavior to improve the content and functionality of our website.
• To Communicate with You: We may send you emails about your orders, shipping updates, promotions (if you opt-in), or other information relevant to your experience with CocoVonPrint.
• For Marketing: If you subscribe to our newsletter or opt-in to receive marketing communications, we may send promotional emails about new products, special offers, or other marketing-related information.
• For Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
3. Printify’s Role in Order Fulfillment
As our third-party service provider, Printify is responsible for fulfilling your orders, including printing and shipping products. When you place an order through our website, your personal information (such as shipping and payment details) is shared with Printify to process and fulfill your order. Printify has its own privacy policy that governs how they handle your information, and we recommend reviewing it.
• Printify’s Privacy Policy: You can review Printify’s privacy policy here to understand how they collect, use, and protect your data.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following ways:
• Service Providers: We share your information with third-party service providers, including Wix (our website platform), Printify (for order fulfillment), payment processors, email marketing platforms (e.g., Mailchimp), and shipping companies.
• Legal Requirements: We may disclose your personal information if required to do so by law, legal process, or to protect our rights or the rights of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data.
For EU/EEA Users (GDPR Rights):
• Right to Access: You can request a copy of your personal data we hold.
• Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
• Right to Erasure: You can request the deletion of your personal data, subject to certain legal exceptions.
• Right to Restriction: You can request that we restrict the processing of your personal data.
• Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used format.
• Right to Object: You have the right to object to the processing of your data, including for direct marketing purposes.
• Right to Withdraw Consent: You can withdraw consent for processing at any time, without affecting the lawfulness of processing before the withdrawal.
For California Users (CCPA Rights):
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
• Right to Know: You can request the categories of personal information we have collected about you and the purposes for which we use it.
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (we do not sell your data).
• Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.
To exercise any of these rights, please contact us at [cocovonprint@gmail.com]. You may be asked to verify your identity before we can process your request. (check out Do not sell my information)
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• Do Not Sell My Personal Information - Wix
• Do Not Sell My Personal Information - Printify
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you request the deletion of your personal data, we will delete it, unless we are required to retain certain information for legal or business purposes (e.g., tax records or fraud prevention).
7. Security of Your Information
We use a variety of security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee the security of your information.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before submitting any personal information.
9. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us through email below or the contact page :
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• Email: [cocovonprint@gmail.com]
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Do Not Sell My Personal Information
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